FAQ

  • How long does it take to process and ship my order?

    Orders process within 7 business days. Once shipped, U.S. delivery usually takes up to 14 business days. You will receive tracking info by email once your order is on the way.

  • Do you ship internationally?

    Not yet. We are focused on U.S. customers first but will expand internationally in the future.

  • What if my package is delayed, stolen, or lost?

    We rely on carriers (USPS, UPS, FedEx) once the package leaves us. If issues happen, we will support you in contacting the carrier. Please note that we are not responsible for stolen packages after confirmed delivery.

  • What is your return policy?

    We accept returns within 30 days for a refund to your original payment method or store credit. Items must be unworn, unwashed, and in original packaging. Sale or clearance items are final.

  • Do you offer exchanges?

    Exchanges are currently handled as returns plus new orders. This helps ensure you get the correct size or color faster.

  • Who covers return shipping?

    Customers are responsible for return shipping unless the product arrived damaged, defective, or incorrect.

  • Are your sets true to size?

    Our pieces are designed to be form-fitting. Check the Women’s Size Guide for detailed measurements. If you are between sizes, we recommend sizing up for comfort.

  • What fabrics do you use?

    Our activewear is made from a nylon-spandex blend, sometimes combined with polyester, chosen for stretch, durability, and support. This is the same type of performance blend used by most premium activewear brands.

  • Will you restock sold-out items?

    Some may return, but many drops are limited. If you love it, claim it while it lasts.

  • Do you offer gift cards?

    Not yet, but we plan to in the future.

  • Can I cancel or change my order?

    Orders are processed quickly, but if you contact us within 12 hours we will try to make changes. After that, your order may already be in processing.

  • Do you offer discounts?

    We occasionally run promotions or limited offers. Sign up for our email list or follow us on Instagram @code.reclaim to stay updated.